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About insurance

About insurance

Add protection with taobao agent TaobaoParty insurance premium and receive compensation for loss or damage of goods during international delivery and protect your parcel against external factors during transit.

Cost

Insurance premium costs 5% of the total price of the order.
For example, if your order toal cost 500USD, the premium will be 25USD.

What is covered?

  • If parcel is lost in transit, TaobaoParty will either give you a full refund, or rebuy & resend your goods. A full refund includes all costs regarding your purchase including item costs, service fees, and all shipping fees. It does not, however, cover the money service fee that is used to transfer money into your TaobaoParty account.
  • If items in the parcel are missing, TaobaoParty will refund you the cost of the item, including domestic shipping.
  • If there are major physical damages to the items (such as holes in your clothes, cracked screen, etc.), TaobaoParty will compensate you for items fee and domestic delivery fee.
  • If the item does not work as advertised, TaobaoParty will only refund you the service fee.
  • If the parcel is returned to us because of delivery error, we will resend it with no additional costs. However, if it is returned to us because of refusal to comply with your country’s Customs or rejection of parcel, you will be responsible for all additional costs.

Limits of Insurance

  • Returned parcels for reasons involving your local customs will not be compensated. We have no jurisdiction over your country’s customs.
  • Returned parcels because you failed to pick up your parcels will not be compensated. You will be responsible for additional fees to have your packet redelivered.
  • Insurance does not cover the durability of your items.
  • If items do not work as expected, insurance will cover your service fee.

Exceptions

  • Postal delays
  • Taxes or tariffs imposed by Customs
  • Detainment or confiscation of your goods by Customs
  • Durability of your items, item packaging (shoe boxes, etc.)
  • Any form of warranty, expiration dates, etc. of your items.
  • Minor color differences in your product. If your product does not look as green as the green in the picture you saw, we are not responsible.

If my parcel is lost during the delivery, can I get compensation?

  • For an insured parcel, TaobaoParty will provide full compensation if the parcel lost during delivery.
  • For the uninsured parcel, TaobaoParty can only provide compensation for the international shipping fee. We strongly recommend you to choose insurance for your parcel.
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