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Terms of Service

Terms of Service

Welcome to!
Taobao Agent provides China shopping services for you that are base on the following Terms of Service, which may be updated by us from time to time without notice. When you access or make order from, you are accepting the following Terms of Service.

Privacy Statement

Customers’ privacy is always our first concern. All the information collected in the whole process of your shopping will be used purely for carrying out your instructions and informing you about the order process. This information will never be released to a third party.

TaobaoParty Service

Taobao Agent provides China shopping services, Our work is help customers buy items from taobao or any other online stores in China, giving suggestions on what items you want to buy, help you check size, color, quantity for your items and deliver the items to you. we do not sale any products, items shown on our website are just for you reference, and they are linked to a third party.

Transaction security

All your payments are made through a secure gateway, no matter Paypal, Western Union, or MoneyGram. We do not hold, nor do we store any of your financial information.

Delivery time

Usually, domestic express takes 2-5 days to arrive at TaobaoParty office. International delivery takes 5-7 days by EMS, 3-6 days by DHL, 10-20 days by China Post Air Parcel, and 20-30 days by China Post SAL parcel. However, we cannot control the time accurately and we are not responsible for any delay in delivery. What we can do is buy and deliver the items on time, ask for information and feedback to you in time. The risk of delay, loss or damage to your parcel is the responsibility of the delivery company once we give your parcel to them.

Cancel order

If your order is still waiting for process, you can cancel it.
If the order has already been purchased, we can help you return items to sellers, but you need bear double domestic shipping fee (Seller to TaobaoParty, TaobaoParty to Seller).
So, we suggest that make sure you want to buy before you plack order to us.


TaobaoParty will return the items to the seller for an exchange or refund if they are defective when arriving at our office. This will be free of charge.
In the event of quality problem after your parcel has arrived to you, if the items are under warranty, we will help you return them for an exchange or refund; if they are not under warranty, we can help you negotiate with the seller for an exchange or refund. In either situation above, we will do it for free. But any expenses incurring in the process, including international shipping fee and domestic delivering fee will be on you.


We help clearance at Chinese Customs, and will bear full responsibility if there are any problems with the Chinese Customs.
However, you must assuring that the product can be lawfully imported to the destination country. The recipient of an international shipment may be subject to the destination country’s Customs policies once the shipment arrives at the recipient’s country. If there are tariff requirements or confiscated goods in your country, we are not responsible for damage/loss. The recipient is the importer of record and must comply with all laws and regulations of the destination country. More about customs


As a professional and responsible Taobao agents in China, we try our best to make your China’s online shopping enjoyable and try to offer you reliable information, but we cannot promise that our website’s contents will always be accurate and up-to-date, and we are not responsible for some small inaccuracies in it.
The most important duty for us is to help you buy what you want and push forward the whole buying process. We act like a bridge between you and the seller. We have no control over the items’ quality or function which seller put on their websites, and do not guarantee the safety, or legality of items you want to buy.